D20 Responsible Gaming — A Guide to Playing Healthily
D20 believes great entertainment starts with a healthy balance. This page provides guides, self-exclusion tools, and information to help you enjoy the d20 platform in a safe, controlled, and responsible way.
Gaming is meant to be entertainment. If you feel the need to talk to someone, don't hesitate to reach out to our support team: [email protected]
D20's Commitment to Responsible Gaming
D20 views responsible gaming as more than a requirement — it is a core value of our platform. We believe every user deserves to enjoy entertainment without it affecting their daily life, personal relationships, or finances.
The d20 platform is designed to deliver a fun and enjoyable entertainment experience. That said, we recognise that some users may find it challenging to manage their play habits. We therefore provide the tools, guidance, and support needed to help every user maintain a healthy balance.
We encourage all Malaysian users to play with full awareness — set limits, recognise warning signs, and seek help when needed. Responsible gaming is a shared commitment between the platform and its users.
Signs of At-Risk Gambling Behaviour
Recognising early signs of at-risk behaviour is the first step toward regaining control. Here are some warning signs d20 users should watch out for:
- Feeling anxious or restless when not playing
- Playing to escape stress or sadness
- Feeling guilty after playing but finding it hard to stop
- Mood swings tied to gaming outcomes
- Repeatedly spending more than planned
- Neglecting family or work responsibilities in order to play
- Attempting to "chase losses" with additional deposits
- Hiding how much time or money has been spent
If you recognise any of the above signs in yourself or someone close to you, it is a good time to take self-control measures or seek professional help.
Setting Time and Budget Limits
One of the most effective ways to maintain healthy play is to set clear limits before starting a session. d20 encourages all users to practise the following:
Budget Limit in MYR
Decide on the maximum amount in Ringgit (RM) you are comfortable spending before starting a session. Treat this money as an entertainment cost — just like a movie ticket or a meal out — not as an investment or a source of income. Once the limit is reached, stop the session regardless of the outcome.
- Set daily, weekly, or monthly limits based on what you can genuinely afford
- Never play with money set aside for essentials such as rent, bills, or food
- Avoid borrowing money for gaming purposes in any form
Play Time Limit
Time spent on the platform also needs to be managed. Set a reasonable daily play time limit — for example, no more than one to two hours a day. Use alarms or reminders on your device to help you stick to these limits. Taking adequate breaks between sessions helps you maintain a clear perspective.
Available Self-Exclusion Tools
D20 provides self-exclusion tools to help users better manage their gaming habits. Users may contact customer support for assistance enabling the following options:
Set a maximum deposit limit for a defined period — daily, weekly, or monthly. This helps you maintain financial control automatically.
If you feel you need to take a break, you can request a temporary cooling-off period for your account. During this time, access to the platform will be suspended temporarily.
Users who need a longer break can apply for self-exclusion. The account will be suspended for the chosen period and cannot be reactivated before it ends.
To enable any of the controls above, please contact the d20 support team at [email protected]. All requests will be handled with care and with full respect for your privacy.
Protection for Minors
The d20 platform is strictly limited to individuals aged 18 and above. We take seriously our responsibility to ensure that children and teenagers do not access services that are not appropriate for them.
Protective measures enforced by d20 include:
- Age verification during new account registration
- Right to request proof of identity at any time to verify user eligibility
- Immediate account suspension if an underage user is found accessing the platform
- No promotions or content specifically targeting minors
Parents and guardians are advised to monitor their children's device usage at home and use appropriate parental control software to block access to gambling websites. If you suspect a d20 account is being used by an underage individual, please contact us immediately at [email protected].
Life Balance & Professional Support
Online gaming should be a small part of a balanced life — not the centre of it. d20 encourages users to keep healthy priorities in their daily lives:
- Family and social relationships should always take priority over online entertainment
- Physical and mental health deserve care — quality sleep, good nutrition, and regular physical activity
- Financial responsibilities such as debt repayments, savings, and essential expenses must not be compromised
- Career and studies should never be sacrificed for longer play sessions
If you or someone you know needs help dealing with gaming-related issues, we encourage you to seek professional support. In Malaysia, you can reach out to mental health helplines or counselling services through local healthcare institutions or the Ministry of Health Malaysia.
The d20 team is ready to help you make the right decisions about your account controls. Reach us at [email protected] or visit the FAQ for more information on self-exclusion options and tools available.
Play Smart, Stay Safe
D20 is always here to help you play responsibly. Whether you have questions about account controls, play limits, or anything else related to responsible gaming, our team is ready to listen.